SaaSReels

Refund Policy

Refund Policy for SaaSReels

Last updated: April 29, 2026

Overview

SaaSReels provides AI-powered video generation services on a subscription basis. This policy outlines our refund and cancellation terms.

Subscription Plans

We offer monthly subscription plans with different credit allocations:

  • Starter Plan: 100 generation credits per month
  • Pro Plan: 300 generation credits per month

A standard SaaSReels video generation uses 100 generation credits. Each generated video includes one free post-generation brief update and re-analysis opportunity.

Refund Policy

Within 7 Days of Purchase

If you are not satisfied with our Service, you may request a full refund within 7 days of your initial purchase, provided that:

  • You have not completed a paid video generation
  • This is your first subscription purchase (not applicable to renewals)

To request a refund, please contact us at support@saasreels.com with your order details.

After 7 Days

After the 7-day period, subscriptions are non-refundable. You may cancel your subscription at any time to prevent future charges.

Cancellation Policy

How to Cancel

You can cancel your subscription at any time through:

Effect of Cancellation

  • Your subscription remains active until the end of the current billing period
  • You can continue to use remaining credits until the period ends
  • No further charges will be made after cancellation
  • Unused credits do not carry over after cancellation

Credit Usage

  • Credits are allocated monthly based on your subscription plan
  • Unused credits expire at the end of each billing period
  • Credits cannot be transferred between accounts
  • Credits have no cash value and cannot be exchanged for money

Service Interruptions

If our Service experiences significant downtime (more than 24 consecutive hours), affected subscribers may be eligible for:

  • Credit extension proportional to the downtime
  • A prorated refund for the affected period

Contact support@saasreels.com to request compensation for service interruptions.

Chargebacks

If you initiate a chargeback with your bank or payment provider:

  • Your account may be suspended pending investigation
  • We reserve the right to dispute chargebacks in accordance with payment provider policies

We encourage you to contact us first to resolve any billing concerns.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about our Refund Policy, please contact us:

We will respond to refund requests within 3 business days.